Return Policy

/Return Policy

RETURNS & EXCHANGES POLICY

 

Returns

REQUIREMENTS FOR RETURNED ITEMS:

  • Products must be returned within 30 days to qualify for a credit
  • Must be unused and in same condition as when received
  • Must be in original packaging
  • Copy of receipt or proof of purchase

 

Refunds

Once your return is received and inspected, you will receive an email notifying that we have received your returned item, and a confirmation of your refund approval.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 3 business days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, check your bank account or your credit card company, as it may take some time before your refund is officially posted.

If you still have not received your refund, please contact us at sales@starfab.net

 

Exchanges

We will replace items if they are defective or damaged, due to materials or workmanship. If you need to exchange a damaged item, call us at 1-877-853-2201 or send an email to sales@starfab.net. Upon approval, please send your item to: Star Fabrication Ltd., Light Box & Chain Hanger Division, 26243 Township Road 712, Crooked Creek, AB T0H 0Y0

 

Shipping

To return a product within 30 days, please mail or courier it to: Star Fabrication Ltd., Light Box & Chain Hanger Division, 26243 Township Road 712, Crooked Creek, AB, T0H 0Y0

You will be responsible for paying for your own shipping costs for returning an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if the item is shipped collect.